Frequently Asked Questions
Everything you need to know about your iScooterGlobal experience.
How long does shipping take for my electric scooter?
Most orders are processed within 24 hours and delivered within 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is the warranty policy on iScooter products?
We offer a comprehensive 12-month limited warranty on all our electric scooters, covering the motor, battery, and controller against manufacturing defects.
Can I return my scooter if I change my mind?
Yes, we offer a 30-day return policy. The product must be in its original packaging, unused, and in the same condition that you received it to qualify for a full refund.
Are the electric scooters waterproof?
Our scooters typically carry an IP54 water-resistance rating, which means they are protected against light splashes and rain. However, we do not recommend riding through deep puddles or heavy downpours.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Affirm to make your purchase easier.
Where can I find replacement parts or get repairs?
We stock a full range of spare parts on our website. For technical support or repair guidance, you can contact our dedicated customer service team through the 'Contact Us' page.